FAQ

Frequently Asked Questions

Below are answers to some frequently asked questions to help you with various areas of this site.

Online Catalog

After you set up an account with Design Mart, you will receive an email displaying your username and password. You will need this information each time you, or another user of your subscription, accesses the database.

  1. Click here to access the catalog.
  2. Enter your username and password.
  3. Click log in.

Online Monument Designer

Since the Online Monument Designer is working in with your web browser (such as Internet Explorer) there is no Undo as typically seen in applications such as Word or CAD programs. When you complete one stage of the design process, that information is sent to the next stage, and it is no longer available when clicking the 'Back' button. This is a disadvantage of using a web browser to create graphics. However, the advantage is - you don't have to install or learn complicated and expensive programs such as CAD applications.

Since the Online Monument Designer is working in with your web browser (such as Internet Explorer) there is no Undo as typically seen in applications such as Word or CAD programs. When you complete one stage of the design process, that information is sent to the next stage, and it is no longer available when clicking the 'Back' button.

You may be using a panel that is too large for the monument shape you've chosen. If the width of the panel exceeds certain boundaries, the image will disappear. Please search for a similar panel in a smaller size, and you should have better luck with that one.

It's likely that a previously cached image is being pulled in because you are still in the same 'session' as before. Please log completely out of the Monument Designer and Online Catalog. Close your web browser, then reopen the browser (such as Internet Explorer), and log back into the Online Catalog and Monument Designer.

It's likely that a previous session is still being referenced. Old information is being used to place the components and track their positions in the layout. It is recommended that users log out and close their browsers before starting another monument design. Usually, closing the browser and reopening it to start a new session will eliminate the problem on the next layout.

You must apply a graphic at this stage. At the bottom of the carving selection you will find a block of polish. Place it a corner of the monument, and make it as small as possible. It will be nearly impossible to detect, and it will satisfy the requirement of adding a graphic at this step in the process.

You may do this by creating three lines of text: "M", "C", and "DONALD." Make the C smaller, and place them in a line horizontally.

Your security settings may be set too high. The Monument Designer must be able to write cookies on your computer in order to keep up with the various steps in the design process.

Images of designs that have been created using the Online Monument Designer are kept on the server for 30 days. After 30 days they are automatically deleted. If you check your email after 30 days you may not see the image at all. We strongly recommend that you right-click the monument image in your email and click Save As. Save the image to a folder, and it will be available in the future for emailing to a client, pasting into a contract, etc.

Your design is automatically emailed to you. This type of email is viewed suspiciously be some email spam filters, so your email may be going to a Junk, Spam or Trash folder. Check these folders to see if your messages are there. If they are, you'll need to adjust your settings to reduce the amount of security or screening taking place in your email. You may also be able to 'whitelist' the email address where your drawings are coming from. Please email or call us if you have any trouble or questions.

It's possible that you need to enable 'cookies' if you've disabled that function in your web browser. Your browser's security settings may also be too high. It's good to be safe when you are online, but websites often need to be able to communicate with your computer and temporarily store information on your computer.

If you're using Chrome, Safari (possible other browsers) there may be compatibility issues. We are working to be compatible with all browsers, but if you're experiencing any problems we recommend trying Internet Explorer or Firefox. As far as we know, there are no issues with either of these.

You do have to add text to every monument you design. However, this can be as simple as adding a period (.) in the polish of a stone. It will never be detected, and it's a quick and simple way to move past this step if you'd like to design a blank stone.

You must fill out the TO and FROM fields in the email options. If you leave either of these blank the email will not be sent.

More Questions?

Contacts

Design Mart
P.O. Box 56 or
132 College Avenue
Elberton, GA 30635
P: (706) 283-6503
TF: (800) 736-7455
F: (706) 283-4986
Email: d-mart@designmart.com

Business Hours

  • Monday-Friday: 9am to 7pm
  • Saturday: 9am to 2pm
  • Sunday: Closed

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